Dog & Cat Vets in Hackney

## Summary Hello Vet Clapton is part of the Hello Vet group (with multiple branches listed on its website) and promotes a “designed differently” approach, including WhatsApp advice/triage alongside in-clinic appointments. Based on the clinic’s own service list and what owners describe in recent reviews, it appears set up for both routine care (boosters, annual checks) and prompt help with urgent-but-not-hospital emergencies (for example, an infected foot wound treated quickly). Concrete details owners mention include: - Same-day or next-day appointments arranged after messaging the team on WhatsApp. - Follow-up after visits (including a next-day phone call to check on an elderly dog after a scary incident). - Thorough examinations and clearer explanations than some owners experienced elsewhere (including specific advice for monitoring a cat’s heart murmur). - A calmer clinic environment, with treats available in the waiting area; one owner also noted no pressure to buy Hill’s food. ## Services Services and capabilities stated on the clinic website include: - **Routine care:** routine health checks; vaccines & boosters; kitten care; puppy care; senior pet care. - **Preventive treatments:** fleas & worming. - **Surgery and procedures:** neutering; surgery; dentistry. - **Diagnostics & imaging:** diagnostics; X-rays; ultrasound scans. - **Clinical areas listed:** cardiology. - **End-of-life care:** “saying goodbye” and “stay by their side” (as named on the website). - **Support services:** veterinary nurse consultations; insurance support (listed as “Insurance”). - **Advice access:** WhatsApp advice & triage. - **Out-of-hours:** the website states that for emergencies outside normal hours, clients are directed to call a specific number to be routed to an emergency care provider. - **Facilities (as described on the website):** advanced surgical facilities; imaging facilities; diagnostic facilities. Examples from reviews of care delivered: - Annual health check and booster vaccinations for cats, with detailed exam findings and monitoring advice for a heart murmur. - Treatment of an infected wound (cat foot injury), with options discussed and a clear plan explained. - Booster vaccination visit where time was taken to help a nervous/shaking dog settle. ## People No individual clinicians are named in the information provided, but reviews repeatedly describe how the **vets and nurses** work: - **Communication and access:** owners say messages on WhatsApp get quick replies and lead to appointments “often the very same day or the next.” - **Explaining decisions:** multiple reviews mention staff discussing options, clearly explaining their assessment, and checking owners understood the treatment plan. - **Handling anxious pets:** one owner noted staff took time to cuddle and reassure a shaking dog during a booster visit. - **Follow-up:** a next-day check-in call after an elderly dog’s urgent visit, and WhatsApp follow-up with extra advice (including flea treatment guidance). ## Reviews **Google rating: 5 stars from 83 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Speed of access:** several owners highlight getting seen quickly (sometimes same-day/next-day) after contacting the team on WhatsApp. - **Thorough, explanatory consults:** owners describe unusually detailed examinations and practical guidance (including heart murmur monitoring advice that felt more specific than previous vets). - **Follow-up after treatment:** both phone and WhatsApp follow-ups are mentioned. - **Clinic environment:** repeated comments about a calming atmosphere (including treats in the waiting area). - **No pushy upselling (in at least one review):** one owner specifically appreciated not being pressured to buy Hill’s food.

## Summary Hello Vet London Fields is part of the Hello Vet group (with multiple branches mentioned in reviews). The clinic presents itself as “redesigned” veterinary care, with a focus on a calming set-up for anxious pets and strong client involvement (including instant WhatsApp advice/triage and same-day appointments, as stated on its website). Reviews repeatedly describe an approach that keeps owners closely involved around procedures: several mention being able to stay with pets before anaesthesia and be present for waking up afterwards (“Stay by their side” on the website), plus follow-up handled via WhatsApp (photos/texts with the nurse after surgery). Surgical care is a prominent theme in recent reviews—spays/neuters and same-day tumour removal are specifically described—with private rooms offered for difficult conversations. ## Services - **WhatsApp advice & triage** (website); owners also describe using WhatsApp for appointments, documents, and post-op check-ins (photos/texts with a nurse). - **Same-day appointments** (website); one review describes same-day surgery after a cancer diagnosis. - **Surgery**, including: - **Spay** (kitten spay described in detail in a review). - **Neutering/castration** (dog neutering; stray cat castration mentioned). - **Tumour/cancer removal** (same-day removal described in a review). - **Dentistry** (website). - **Vaccines & boosters** (website; microchip/vaccination also mentioned for a cat in reviews). - **Microchipping** (mentioned in a review for a stray cat). - **Parasite treatment** (fleas & worming) (website). - **Routine care**, including routine health checks, puppy/kitten care, and senior pet care (website). - **Owner-present peri‑anaesthetic option**: multiple reviews describe staying with the pet as they go to sleep and being there for recovery; this aligns with the website’s “Stay by their side” service. ## People - **Dr Holly (veterinary surgeon)** – mentioned for clearly talking an owner through a kitten spay and what to expect. - **Becky** – described as administering anaesthesia for a dog’s neuter and explaining the process in detail; also noted for going “above and beyond” during the visit. - **Tashy** – credited with carrying out a dog’s neutering operation, with thorough explanations and reassurance around a pre-existing condition (cleft palate). - **Mabel and Julia (Client Care Assistants)** – mentioned for welcoming/check-in support at arrival. - **Nurses Anna, Ces, and Michelle** – named for monitoring a kitten during/after surgery and talking the owner through recovery; other reviews also mention nurses keeping in touch during treatment and recovery. - **Joe and Saoirse** – thanked for compassion and support during a cancer diagnosis and same-day surgery, including use of a private room for the conversation. ## Reviews **Google rating: 4.9 stars from 235 reviews.** Themes below are drawn from the latest written reviews available to us. - **Owner involvement around procedures**: multiple owners describe being able to stay with their pet before anaesthesia and be present for waking up after surgery. - **Surgical and urgent-care experiences feature heavily**: spays/neuters are described in detail; one owner reports cancer being found and removed the same day. - **Communication and follow-up via WhatsApp**: owners mention using WhatsApp for advice/triage, appointment/document handling, and post-op checks (including sending pictures and texting with a nurse). - **Flexibility with scheduling and fees**: one reviewer says the team cancelled a procedure without charging when a stray cat ran off, then rebooked within 48 hours. - **Facilities/design noted**: several reviews call out the clinic’s design and a calmer environment; one mentions “state of the art” facilities. - **A serious complication mentioned, with recovery**: one owner reports a “violent reaction to a sedative” with a near-death experience, saying the team pulled the cat through and they have since returned without issues.

## Summary Paragon Veterinary Group is a long‑established practice (the website cites 80+ years) that treats pets alongside equine and farm animals, and is affiliated with XLVets. It also operates as a veterinary nurse training facility (per the provided clinic data). Reviews most often point to practical access and clear explanations: owners mention getting appointments at short notice for older cats, staff talking through what a dog needed and the treatments provided, and out‑of‑hours emergency appointments where they were seen within about half an hour of calling. Several reviews also describe thoughtful setup for cats, including a separate small‑animal waiting room and a screened cat waiting area. ## Services - **Small animal care (pets)**, with reviews mentioning routine visits (e.g., puppy injection) and ongoing care for older cats. - **Out‑of‑hours / emergency appointments**: one reviewer reports being seen within ~30 minutes of calling on occasions they needed this. - **End‑of‑life care**: a reviewer describes a euthanasia appointment handled professionally and compassionately. - **Care for non-traditional pets**: one reviewer was pleased the practice would see **chickens**. - **Equine and farm veterinary care** (from the website summary’s species handled). - **Advanced breeding / reproduction services** (from the website summary), including: - Embryo transfer - Sexing - IVF - Semen collection - A residential unit for farmers - **Veterinary nurse training facility** (from the provided clinic data). ## People - **Laura**: praised for support and medical knowledge during a difficult period (“lightening the darkest… times”). - **Katrina**: mentioned for treating cats; a reviewer highlighted her professionalism and compassion during euthanasia. - **Graham**: described as “great” with a reviewer’s dogs over a long period of use. ## Reviews **4.8 stars from 190 reviews.** Comments emphasise access to appointments, explanations of treatment, and support during difficult decisions. **“Themes below are drawn from the latest written reviews available to us.”** - **Short-notice availability** is explicitly mentioned (e.g., getting an appointment quickly for an older cat). - **Clear communication about treatment**: owners say the team explained what their dog needed and “sorted out” required treatment. - **Out-of-hours help when needed**, including being seen within about half an hour of calling (as reported by one reviewer). - **Cat-focused waiting arrangements**: separate small-animal waiting room plus a screened cat area are specifically noted. - **Support in emotionally hard situations**, including euthanasia described as handled with compassion and professionalism.

## Summary The Hackney Vet appears to be part of a wider group: it uses a **dnavetcare.co.uk** email domain (DNA Vetcare). From the latest reviews, owners describe a practice that handles both **routine care** (check-ups and vaccinations) and **more complex medical and surgical cases**, including ongoing diagnostics and cancer treatment. Concrete points owners repeatedly mention include: - **Same-day help for urgent problems** (“seen quickly on the day for critical care”). - **Clear explanations and conservative recommendations**, with one vet (Adam) described as recommending “only what is truly necessary.” - **Work-ups for difficult cases**, including **multiple tests** and seeking **specialist advice** (RVC and pathologists were specifically mentioned). - **Challenging-patient handling**, with a “feisty” cat and an “anxious” cat described as being treated patiently and ending up calmer at visits. There is also a notable negative account alleging a **process/record-checking failure** around a neutering admission (an unwanted repeat microchip and a requested ear check not done). ## Services Services and capabilities mentioned in the available reviews include: - **Routine care:** check-ups and vaccinations. - **Urgent/same-day appointments for critical issues** (as described by a long-term client). - **Surgery:** a dog operation is mentioned (performed by Adam). - **Neutering** (cat neutering specifically referenced). - **Microchipping** (including an allegation of an accidental duplicate microchip). - **Diagnostics for complex illness:** “a month or so of tests” to reach a difficult cancer diagnosis. - **Cancer care:** **fortnightly chemotherapy** for a cat, plus coordination with **specialist advice** (RVC and pathologists mentioned). - **End-of-life care:** euthanasia is described in detail by one owner. - **Remote support:** advice provided via **phone and email** that, in at least one case, helped avoid stressful clinic trips. ## People - **Adam (vet):** multiple reviewers credit him with **clear explanations**, a “necessary-only” approach to recommendations, and performing **surgery** on a dog. One owner also says he **identified underlying issues** in their cat. - **Hannah (vet):** described as providing **continuity of care** for a senior dog over **five+ years**, which the owner valued because the vet “really knows our dog’s history and needs.” - **Iona (vet):** mentioned for **end-of-life care**, with the owner noting patience and support during euthanasia. - **Reception team:** specifically thanked for being welcoming and helping make visits positive for a dog who didn’t want to leave. ## Reviews **4.6 stars from 460 reviews.** The comments available to us are mostly detailed accounts of ongoing care, with one serious complaint about an administrative/clinical mix-up. “Themes below are drawn from the latest written reviews available to us.” - Owners describe **reliable routine care** (vaccinations/check-ups) and **good communication**, including taking time to explain options. - Several reviews mention **support in complex cases**, including persistent diagnostics and involving external specialist input; one cites **chemo** that gave a cat “several happy, healthy months.” - Multiple owners report pets that are **anxious or difficult at the vet** being handled patiently, and that animals seem comfortable in the clinic. - One 1-star review alleges **errors around a neutering visit**: a cat was **microchipped despite the owner saying no**, resulting in **two microchips**, and a **requested ear check** was not done.

## Summary Medivet Stoke Newington is part of the Medivet group (a larger chain) and is set up for in-clinic diagnostics and routine-to-complex case work, with equipment listed for imaging and internal tests (X-rays, ultrasound, ECG, endoscopy, and an in-house laboratory). The practice is also listed as a veterinary nurse training facility. From the latest reviews available to us, owners often mention prompt handling of repeat prescriptions and vets who explain findings and avoid unnecessary procedures (including one case where a guinea pig was assessed and *not* sedated or treated dentally after a more serious plan had been suggested elsewhere). One recent review, however, alleges a misdiagnosis and inappropriate treatment for a cat (steroids given for presumed allergies without a flea check), resulting in ongoing symptoms and extra cost—so experiences appear mixed. ## Services Based on the clinic website summary and the reviews available to us, services/capabilities mentioned include: - **15-minute consultations** - **Species seen:** cats, dogs, rabbits, and small mammals (a **guinea pig** case is specifically described in reviews) - **Diagnostics & imaging:** in-house laboratory testing, **X-rays**, **ultrasound**, **ECG**, and **endoscopy** - **Dentistry** (also referenced in a review where dental treatment was considered but ultimately not needed after assessment) - **Animal Health Certificate** (for pet travel) - **Home visits** - **Nurse clinics** - **End-of-life care:** a review describes euthanasia support and arranging **cremation services** “seamlessly” - **Out-of-hours care (as stated on the website):** provided by **Medivet 24 Hour Kensington**; **no charge for assessment by phone**, and an **out-of-hours consult fee of £130** ## Pricing - **Out-of-hours consult fee:** **£130** (website). The website also states there is **no charge for assessment by phone** out of hours. - A reviewer reports spending **£250** for **two visits plus medications** during a case they describe as a misdiagnosis (review claim, not a published price list). ## People - **Jonathan (vet)** is named in a review as being trusted for cat care, with the owner specifically valuing that the practice has “excellent facilities for tests” and that treatments weren’t pushed beyond what seemed necessary. - **Elodie (vet)** is credited in a detailed review with a careful small-mammal exam (guinea pig), checking symptoms thoroughly, reassuring the owner, and concluding sedation/X-rays/dental treatment were **not** needed after all. - The wider team is mentioned in one review for compassionate handling during euthanasia and for coordinating cremation arrangements smoothly. ## Reviews **4.5 stars from 195 reviews.** The latest written reviews available to us include both detailed praise for clinical judgment and one serious complaint about misdiagnosis and treatment choice. **“Themes below are drawn from the latest written reviews available to us.”** - **Avoiding unnecessary procedures:** one owner reports their guinea pig was assessed and the vet decided sedation and dental treatment weren’t required, contrary to what they’d been told elsewhere. - **Diagnostics and decision-making:** reviews mention confidence in the clinic’s testing facilities and a sense that treatments aren’t “pushed.” - **Practical admin:** repeat prescriptions described as handled promptly and on time. - **End-of-life support:** one owner describes high compassion during euthanasia and a smooth process for cremation services. - **Conflict in clinical experience:** one reviewer alleges their cat was misdiagnosed (treated with strong steroids for “allergies” rather than being checked/treated for fleas), with ongoing symptoms and side effects.