Dog & Cat Vets in Hackney

## Summary Hello Vet London Fields is part of the Hello Vet group (with multiple branches mentioned in reviews). The clinic presents itself as “redesigned” veterinary care, with a focus on a calming set-up for anxious pets and strong client involvement (including instant WhatsApp advice/triage and same-day appointments, as stated on its website). Reviews repeatedly describe an approach that keeps owners closely involved around procedures: several mention being able to stay with pets before anaesthesia and be present for waking up afterwards (“Stay by their side” on the website), plus follow-up handled via WhatsApp (photos/texts with the nurse after surgery). Surgical care is a prominent theme in recent reviews—spays/neuters and same-day tumour removal are specifically described—with private rooms offered for difficult conversations. ## Services - **WhatsApp advice & triage** (website); owners also describe using WhatsApp for appointments, documents, and post-op check-ins (photos/texts with a nurse). - **Same-day appointments** (website); one review describes same-day surgery after a cancer diagnosis. - **Surgery**, including: - **Spay** (kitten spay described in detail in a review). - **Neutering/castration** (dog neutering; stray cat castration mentioned). - **Tumour/cancer removal** (same-day removal described in a review). - **Dentistry** (website). - **Vaccines & boosters** (website; microchip/vaccination also mentioned for a cat in reviews). - **Microchipping** (mentioned in a review for a stray cat). - **Parasite treatment** (fleas & worming) (website). - **Routine care**, including routine health checks, puppy/kitten care, and senior pet care (website). - **Owner-present peri‑anaesthetic option**: multiple reviews describe staying with the pet as they go to sleep and being there for recovery; this aligns with the website’s “Stay by their side” service. ## People - **Dr Holly (veterinary surgeon)** – mentioned for clearly talking an owner through a kitten spay and what to expect. - **Becky** – described as administering anaesthesia for a dog’s neuter and explaining the process in detail; also noted for going “above and beyond” during the visit. - **Tashy** – credited with carrying out a dog’s neutering operation, with thorough explanations and reassurance around a pre-existing condition (cleft palate). - **Mabel and Julia (Client Care Assistants)** – mentioned for welcoming/check-in support at arrival. - **Nurses Anna, Ces, and Michelle** – named for monitoring a kitten during/after surgery and talking the owner through recovery; other reviews also mention nurses keeping in touch during treatment and recovery. - **Joe and Saoirse** – thanked for compassion and support during a cancer diagnosis and same-day surgery, including use of a private room for the conversation. ## Reviews **Google rating: 4.9 stars from 235 reviews.** Themes below are drawn from the latest written reviews available to us. - **Owner involvement around procedures**: multiple owners describe being able to stay with their pet before anaesthesia and be present for waking up after surgery. - **Surgical and urgent-care experiences feature heavily**: spays/neuters are described in detail; one owner reports cancer being found and removed the same day. - **Communication and follow-up via WhatsApp**: owners mention using WhatsApp for advice/triage, appointment/document handling, and post-op checks (including sending pictures and texting with a nurse). - **Flexibility with scheduling and fees**: one reviewer says the team cancelled a procedure without charging when a stray cat ran off, then rebooked within 48 hours. - **Facilities/design noted**: several reviews call out the clinic’s design and a calmer environment; one mentions “state of the art” facilities. - **A serious complication mentioned, with recovery**: one owner reports a “violent reaction to a sedative” with a near-death experience, saying the team pulled the cat through and they have since returned without issues.

## Summary Medivet Dalston is part of the Medivet group and is set up for routine appointments and work-ups with on-site diagnostics (in-house laboratory, X‑rays and ultrasound). The practice website lists 15‑minute consultations, dentistry and ECG, and owners in recent reviews describe straightforward booking for a kitten neutering, a post‑op check, and staff who “explained everything clearly.” Recent feedback also highlights staff helping dogs feel comfortable during visits (including a nervous/strong-breed dog mentioned by an owner). ## Services From the clinic website: - 15‑minute consultations - Dentistry - ECG - Nurse clinics - Home visits - In-house laboratory testing - Diagnostic imaging: ultrasound and X‑rays - Animal Health Certificates - 24‑hour intensive care (listed by the clinic) - Out-of-hours care is provided by a Medivet 24 Hour hospital (as stated on the website) Species listed on the website: - Cats, dogs, rabbits, and small mammals Services mentioned in recent reviews: - Neutering (kittens) and a post‑operative check-up ## People - **Dr Zoi (vet)**: described by one owner as “very knowledgeable” and “attentive,” with a focus on supportive, careful handling of their pet. - **Chloe**: mentioned as “incredibly helpful,” with owners appreciating the support and attention. - **Nursing team**: described as “lovely,” “kind and helpful,” and involved in explaining care clearly during visits and post‑op checks. ## Reviews **Google rating: 4.0 stars from 309 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Easy appointment booking and clear explanations, including around a kitten neutering and post‑op check. - Staff friendliness and efforts to help pets (and owners) feel comfortable during visits. - Specific positive mentions of a named vet (Dr Zoi) for knowledge/attentiveness and a staff member (Chloe) for practical help and support.

## Summary Hello Vet Victoria Park Village is part of the Hello Vet clinic group. Based on its website and recent client feedback, it’s set up for both routine care (vaccinations, health checks, parasite prevention) and in-clinic diagnostics and procedures (imaging, ultrasound, surgery, dentistry), with an emphasis on transparent pricing and low-stress visits. Recent reviewers repeatedly mention a calm, clean clinic environment, quick responses via the clinic/community WhatsApp, and vets taking time to give practical advice—one owner specifically highlighted support with a dog’s behaviour challenges. ## Services Services and capabilities mentioned on the clinic website include: - **Routine care:** routine health checks, vaccines & boosters, puppy care, kitten care, senior pet care - **Preventive care:** fleas & worming - **Nurse support:** veterinary nurse consultations - **Surgery & procedures:** surgery, neutering, dentistry - **Diagnostics & imaging:** diagnostics, X-rays, ultrasound scans - **Medical areas:** cardiology - **End-of-life care:** “saying goodbye” - **Travel/administration:** travel with your pet, insurance - **Advice/triage:** WhatsApp advice & triage - **Out-of-hours:** the website states that emergencies outside opening hours are directed to an emergency care provider ## People - **Ben Love (vet)**: mentioned by name in a review. An owner said he understood their dog’s behavioural struggles and provided “great support and advice.” - **Reception team**: one reviewer described a “warm welcome from the receptionist.” ## Reviews **5.0 stars from 25 reviews.** Themes below are drawn from the latest written reviews available to us. - **Low-stress environment:** owners describe the clinic as “clean, tidy and very calming,” with one saying their dog seemed unusually happy to be at the vet. - **Communication and advice:** reviewers mention “great advice given” and quick responses to messages via WhatsApp/community WhatsApp. - **Pricing approach:** one reviewer said prices are “transparent and fair.”

## Summary Goddard Veterinary Group Hackney is part of the Goddard Veterinary Group and has been operating since 1978 (per its website). The practice lists in-house diagnostics (including blood testing and X‑ray) alongside surgery and dentistry, and it offers a free new pet health check. Recent reviews include specific examples of urgent care and handling difficult feline patients (e.g., a cat seen immediately after lily pollen exposure, with the team described as patient despite the cat’s trust issues), alongside a conflicting report raising concerns about room/table cleaning between appointments and value for money. ## Services From the practice website and the latest available reviews, the clinic offers: - Vet and nurse appointments - Blood testing and an in-house laboratory - Diagnostic imaging, including X‑ray - Surgery (website also lists soft tissue surgery, orthopaedic surgery, and laparoscopic surgery) - Dentistry - Vaccinations (including puppy & kitten vaccination courses) - Flea and worm treatments - Microchipping - Weight and diet advice - Wellness health screening - Free new pet health check - Urgent assessment is mentioned in reviews (e.g., immediate attendance after suspected toxin exposure in a cat) Emergency care: the website states emergency services are provided via the group’s 24/7 hospital service (open 365 days a year). ## Pricing - One recent reviewer reported paying **over £129** for a visit where they were told there was nothing to worry about, and felt the overall treatment “isn’t cheap.” ## Reviews **Google rating: 4.3 stars from 323 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access when worried about a serious issue:** one owner says their cat was seen immediately after lily pollen contact (described as urgent/poisoning risk). - **Handling stressed or defensive pets:** one review describes staff being “super patient” with a cat that has trust issues and can seem aggressive. - **Sensitive, clear communication during stressful visits:** a reviewer mentions being seen promptly by a kind and knowledgeable vet who handled a stressful situation sensitively. - **Conflicting feedback on hygiene/value:** one long-term client reports concern that the treatment table hadn’t been wiped down between two dogs and their cat’s appointment, and felt disappointed given the cost. - The latest set also includes a **1‑star** rating and a **5‑star** rating without written detail, so the reason for those ratings isn’t clear from text alone.

## Summary Medivet Stamford Hill is part of the Medivet group and is set up for routine care and diagnostics (15‑minute consultations, vaccinations, parasite care, neutering, microchipping) as well as in‑practice imaging and lab work (X‑rays, ultrasound, in‑house laboratory). The clinic also provides Animal Health Certificates for pet travel and offers home visits (as described on its website). It is a Veterinary Nurse Training facility. In the latest reviews available to us, owners most often describe clear explanations of options during urgent appointments, extra time taken with nervous pets (including anxious dogs and a frightened cat during vaccination), and support with longer-term conditions (one cat with kidney cancer). One review conflicts with this, describing delays and a lack of empathy when requesting end‑of‑life support and a home visit. ## Services From the clinic’s website and the latest reviews, services mentioned include: - 15‑minute consultations - Vaccinations (including “flu jab” mentioned in a review) - Parasite care - Neutering - Microchipping - Dentistry - Animal Health Certificate for pet travel (health certificate mentioned in a review) - Home visits (listed on the website; one reviewer described trying to arrange one for an elderly dog) - Nurse clinics - In‑house laboratory testing - Ultrasound and X‑rays - Species treated: cats, dogs, small mammals Out-of-hours care: provided by Medivet 24 Hour Enfield (per the website). Phone assessments are free; out-of-hours consult fee is £130. ## Pricing - Out-of-hours consult fee: **£130** (website) - Out-of-hours phone assessment: **free** (website) ## People - **Maria (lead vet)**: praised for explaining things clearly and showing “concern and compassion” while managing a cat with kidney cancer (review mentions ongoing care and communication). - **Rebecca (vet)**: mentioned as attentive when vaccinating a frightened cat, taking time to help the cat through the appointment. - **Emma**: described as friendly and helpful (context suggests front-of-house support). - **Unnamed veterinary nurse**: highlighted for being calm and clear during an emergency appointment, and for talking through options. ## Reviews **Google rating: 4.4 stars from 176 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Calm, clear communication in urgent situations: one owner said the team explained options during an emergency appointment. - Handling nervous animals: multiple reviews mention staff taking extra time with anxious pets (a nervous dog; a frightened cat during vaccination). - Help with specific needs: pet travel health certificate described as “quick” and “knowledgeable”; one owner describes ongoing support for a cat with kidney cancer. - Reception experience varies: several reviews describe reception as helpful, but one review describes an unsympathetic response and a delayed vet callback when seeking end‑of‑life support and a home visit.