Emergency Vets in Hackney

## Summary Hello Vet London Fields is part of the Hello Vet group (with multiple branches mentioned in reviews). The clinic presents itself as “redesigned” veterinary care, with a focus on a calming set-up for anxious pets and strong client involvement (including instant WhatsApp advice/triage and same-day appointments, as stated on its website). Reviews repeatedly describe an approach that keeps owners closely involved around procedures: several mention being able to stay with pets before anaesthesia and be present for waking up afterwards (“Stay by their side” on the website), plus follow-up handled via WhatsApp (photos/texts with the nurse after surgery). Surgical care is a prominent theme in recent reviews—spays/neuters and same-day tumour removal are specifically described—with private rooms offered for difficult conversations. ## Services - **WhatsApp advice & triage** (website); owners also describe using WhatsApp for appointments, documents, and post-op check-ins (photos/texts with a nurse). - **Same-day appointments** (website); one review describes same-day surgery after a cancer diagnosis. - **Surgery**, including: - **Spay** (kitten spay described in detail in a review). - **Neutering/castration** (dog neutering; stray cat castration mentioned). - **Tumour/cancer removal** (same-day removal described in a review). - **Dentistry** (website). - **Vaccines & boosters** (website; microchip/vaccination also mentioned for a cat in reviews). - **Microchipping** (mentioned in a review for a stray cat). - **Parasite treatment** (fleas & worming) (website). - **Routine care**, including routine health checks, puppy/kitten care, and senior pet care (website). - **Owner-present peri‑anaesthetic option**: multiple reviews describe staying with the pet as they go to sleep and being there for recovery; this aligns with the website’s “Stay by their side” service. ## People - **Dr Holly (veterinary surgeon)** – mentioned for clearly talking an owner through a kitten spay and what to expect. - **Becky** – described as administering anaesthesia for a dog’s neuter and explaining the process in detail; also noted for going “above and beyond” during the visit. - **Tashy** – credited with carrying out a dog’s neutering operation, with thorough explanations and reassurance around a pre-existing condition (cleft palate). - **Mabel and Julia (Client Care Assistants)** – mentioned for welcoming/check-in support at arrival. - **Nurses Anna, Ces, and Michelle** – named for monitoring a kitten during/after surgery and talking the owner through recovery; other reviews also mention nurses keeping in touch during treatment and recovery. - **Joe and Saoirse** – thanked for compassion and support during a cancer diagnosis and same-day surgery, including use of a private room for the conversation. ## Reviews **Google rating: 4.9 stars from 235 reviews.** Themes below are drawn from the latest written reviews available to us. - **Owner involvement around procedures**: multiple owners describe being able to stay with their pet before anaesthesia and be present for waking up after surgery. - **Surgical and urgent-care experiences feature heavily**: spays/neuters are described in detail; one owner reports cancer being found and removed the same day. - **Communication and follow-up via WhatsApp**: owners mention using WhatsApp for advice/triage, appointment/document handling, and post-op checks (including sending pictures and texting with a nurse). - **Flexibility with scheduling and fees**: one reviewer says the team cancelled a procedure without charging when a stray cat ran off, then rebooked within 48 hours. - **Facilities/design noted**: several reviews call out the clinic’s design and a calmer environment; one mentions “state of the art” facilities. - **A serious complication mentioned, with recovery**: one owner reports a “violent reaction to a sedative” with a near-death experience, saying the team pulled the cat through and they have since returned without issues.