Emergency Vets in Hackney

## Summary Hello Vet London Fields is part of the Hello Vet group (with multiple branches mentioned in reviews). The clinic presents itself as “redesigned” veterinary care, with a focus on a calming set-up for anxious pets and strong client involvement (including instant WhatsApp advice/triage and same-day appointments, as stated on its website). Reviews repeatedly describe an approach that keeps owners closely involved around procedures: several mention being able to stay with pets before anaesthesia and be present for waking up afterwards (“Stay by their side” on the website), plus follow-up handled via WhatsApp (photos/texts with the nurse after surgery). Surgical care is a prominent theme in recent reviews—spays/neuters and same-day tumour removal are specifically described—with private rooms offered for difficult conversations. ## Services - **WhatsApp advice & triage** (website); owners also describe using WhatsApp for appointments, documents, and post-op check-ins (photos/texts with a nurse). - **Same-day appointments** (website); one review describes same-day surgery after a cancer diagnosis. - **Surgery**, including: - **Spay** (kitten spay described in detail in a review). - **Neutering/castration** (dog neutering; stray cat castration mentioned). - **Tumour/cancer removal** (same-day removal described in a review). - **Dentistry** (website). - **Vaccines & boosters** (website; microchip/vaccination also mentioned for a cat in reviews). - **Microchipping** (mentioned in a review for a stray cat). - **Parasite treatment** (fleas & worming) (website). - **Routine care**, including routine health checks, puppy/kitten care, and senior pet care (website). - **Owner-present peri‑anaesthetic option**: multiple reviews describe staying with the pet as they go to sleep and being there for recovery; this aligns with the website’s “Stay by their side” service. ## People - **Dr Holly (veterinary surgeon)** – mentioned for clearly talking an owner through a kitten spay and what to expect. - **Becky** – described as administering anaesthesia for a dog’s neuter and explaining the process in detail; also noted for going “above and beyond” during the visit. - **Tashy** – credited with carrying out a dog’s neutering operation, with thorough explanations and reassurance around a pre-existing condition (cleft palate). - **Mabel and Julia (Client Care Assistants)** – mentioned for welcoming/check-in support at arrival. - **Nurses Anna, Ces, and Michelle** – named for monitoring a kitten during/after surgery and talking the owner through recovery; other reviews also mention nurses keeping in touch during treatment and recovery. - **Joe and Saoirse** – thanked for compassion and support during a cancer diagnosis and same-day surgery, including use of a private room for the conversation. ## Reviews **Google rating: 4.9 stars from 235 reviews.** Themes below are drawn from the latest written reviews available to us. - **Owner involvement around procedures**: multiple owners describe being able to stay with their pet before anaesthesia and be present for waking up after surgery. - **Surgical and urgent-care experiences feature heavily**: spays/neuters are described in detail; one owner reports cancer being found and removed the same day. - **Communication and follow-up via WhatsApp**: owners mention using WhatsApp for advice/triage, appointment/document handling, and post-op checks (including sending pictures and texting with a nurse). - **Flexibility with scheduling and fees**: one reviewer says the team cancelled a procedure without charging when a stray cat ran off, then rebooked within 48 hours. - **Facilities/design noted**: several reviews call out the clinic’s design and a calmer environment; one mentions “state of the art” facilities. - **A serious complication mentioned, with recovery**: one owner reports a “violent reaction to a sedative” with a near-death experience, saying the team pulled the cat through and they have since returned without issues.

## Summary Paragon Veterinary Group is a long‑established practice (the website cites 80+ years) that treats pets alongside equine and farm animals, and is affiliated with XLVets. It also operates as a veterinary nurse training facility (per the provided clinic data). Reviews most often point to practical access and clear explanations: owners mention getting appointments at short notice for older cats, staff talking through what a dog needed and the treatments provided, and out‑of‑hours emergency appointments where they were seen within about half an hour of calling. Several reviews also describe thoughtful setup for cats, including a separate small‑animal waiting room and a screened cat waiting area. ## Services - **Small animal care (pets)**, with reviews mentioning routine visits (e.g., puppy injection) and ongoing care for older cats. - **Out‑of‑hours / emergency appointments**: one reviewer reports being seen within ~30 minutes of calling on occasions they needed this. - **End‑of‑life care**: a reviewer describes a euthanasia appointment handled professionally and compassionately. - **Care for non-traditional pets**: one reviewer was pleased the practice would see **chickens**. - **Equine and farm veterinary care** (from the website summary’s species handled). - **Advanced breeding / reproduction services** (from the website summary), including: - Embryo transfer - Sexing - IVF - Semen collection - A residential unit for farmers - **Veterinary nurse training facility** (from the provided clinic data). ## People - **Laura**: praised for support and medical knowledge during a difficult period (“lightening the darkest… times”). - **Katrina**: mentioned for treating cats; a reviewer highlighted her professionalism and compassion during euthanasia. - **Graham**: described as “great” with a reviewer’s dogs over a long period of use. ## Reviews **4.8 stars from 190 reviews.** Comments emphasise access to appointments, explanations of treatment, and support during difficult decisions. **“Themes below are drawn from the latest written reviews available to us.”** - **Short-notice availability** is explicitly mentioned (e.g., getting an appointment quickly for an older cat). - **Clear communication about treatment**: owners say the team explained what their dog needed and “sorted out” required treatment. - **Out-of-hours help when needed**, including being seen within about half an hour of calling (as reported by one reviewer). - **Cat-focused waiting arrangements**: separate small-animal waiting room plus a screened cat area are specifically noted. - **Support in emotionally hard situations**, including euthanasia described as handled with compassion and professionalism.